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Cancellations & Refunds

Return& Refund

Our policy is valid for a period of 7 calendar days from the date of delivery or pick up.  Refunds will be applied to the payment method you originally used to pay for your order (Credit/Debit card, PayPal account) within 15 days of receiving the items back in our warehouse.

Return& Refund requirements

The following criteria must be met to qualify for a refund:

  • The product must be unopened.
  • The product must be in original packaging.
  • The product must be unused.
  • The product must not be damaged.

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet any of listed criteria, total refund would be full amount minus 25% - 50%  restocking fee depending on the condition of the item returned.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Returns

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA) number. Returns will not be accepted without a valid Return Merchandise Authorization number.
Returns can be mailed to 130 Riviera Dr. Unit 2 Markham Ontario L3R 5M1. The cost of shipping the goods back to us will be your responsibility. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to [email protected]
This document was last updated on April 2, 2021

Cancellation

If you contact us before the goods have been dispatched, we will cancel the order immediately and refund the full value of your order. If your order has shipped, you will also be responsible for actual return shipping charges

We reserve the right to cancel your order if: (1) your order items are no longer available; (2) you fail to pay us; (3) you fail to honor any other obligations to us under these terms and conditions. You will be notified in writing of any cancellation, and no payment will be taken.

If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our control, we may cancel or suspend any of our obligations to you, without liability. Examples of those circumstances include, but are not limited to, the act of God, accident, explosion, war, terrorism, fire, flood, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies. 

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